Industry FInTech

We’re Hiring: Investor Relations Analyst

Full-time |   Hybrid | Quito, Ecuador

About Us

Industry FinTech (IFT) is transforming the world of private capital markets through technology, automation, and operational excellence. As a fast-growing company headquartered in Miami, with a global mindset, we’re scaling quickly and expanding our team in Quito, Ecuador.

This role falls under Axis Ops, the operations division of Industry FinTech. Axis Ops oversees the day-to-day operations behind our investment platform, including investor onboarding, transaction processing, compliance workflows, and operational support.

 Learn more: www.industryft.com

The Role

We are looking for an Investor Relations Analyst to support day-to-day investor operations and serve as one of the primary points of contact for investors throughout the investment process.

You will be responsible for reviewing investor documentation, supporting onboarding and KYC/AML processes, responding to investor inquiries, and coordinating with internal teams to ensure every investment is processed accurately and efficiently. This role is ideal for someone who enjoys combining operational excellence with outstanding customer service, thrives in a detail-oriented environment, and can confidently manage multiple priorities.

 What You'll Do

• Review and process investor subscription documents, investment orders, and supporting account information to ensure accuracy and completeness.
• Conduct initial KYC/AML and accreditation reviews, identifying missing information and coordinating follow-up items required for investor approval.
• Respond to investor inquiries via email, phone, and support channels in a timely, professional, and client-focused manner.
• Guide investors through onboarding, portal access, account updates, document completion, and general investment process questions.
• Coordinate with internal teams to resolve subscription issues, confirm funding status, and maintain accurate investor records.
• Ensure investor documentation is complete, organized, and compliant with internal policies and regulatory requirements.
• Monitor investor requests and follow through to resolution while maintaining a high standard of service.
• Identify opportunities to improve operational processes and enhance the overall investor experience.
• Support additional investor operations and administrative tasks as needed.

 What We're Looking For

• Fluency in English is essential (written and spoken).
• 1–3 years of experience in investor services, financial operations, banking, client support, fund administration, wealth management, or a related field.
• Strong attention to detail and the ability to accurately review financial and compliance-related documentation.
• Excellent written and verbal communication skills with a professional and client-focused approach.
• Strong organizational and time management skills, with the ability to manage multiple investor requests simultaneously.
• Comfortable working with multiple systems, CRMs, and investor platforms.
• Proactive problem solver who takes ownership and follows through on tasks.
• Highly organized, reliable, and able to perform well in a fast-paced environment.

Bonus Points For

• Experience with KYC/AML, accreditation verification, or investor onboarding processes.
• Experience working with private equity, venture capital, private credit, or alternative investment firms.
• Familiarity with CRM platforms, investor portals, or fund administration software.
• Previous experience in a startup, financial services, or high-growth environment.

 What You'll Get

• Competitive local salary
• Full Ecuadorian benefits (IESS, 13th & 14th salaries, paid holidays)
• 15 days of paid time off, plus 1 extra day each year
• Company laptop + tools (after 3 months)
• Hybrid work setup
• Referral Bonus Program
• Career growth in a fast-scaling global fintech

Ready to Join the IFT Team?

We’d love to hear from you! You can apply through one of these ways:

• Send your resume in English to mariajose@axiskey.com with the subject: “Investor Relations Analyst – [Your Name]”
• Apply through our hiring platform: Trakstar
• Or apply directly via LinkedIn