Client Success Manager

Quito, Pichincha, Ecuador | Full-time

Apply
We’re Hiring: Client Success Manager
 :pushpin: Based in Ecuador | :clock3: Full-Time
 
:sparkles: About Us
Industry FinTech is a fast-growing financial technology company that helps entrepreneurs build investor trust and raise capital more efficiently. Through our all-in-one platform, we support investor communications, marketing, compliance, and operations — helping businesses scale faster and smarter.
 We’re building a high-performing team in Ecuador to support our global growth. If you're proactive, sharp, and ready to make an impact — we want to meet you.
:link: Learn more: www.industryft.com
 
:sparkles: About the Role
We’re looking for a Client Success Manager to  manage client accounts across the U.S. This is a highly client-facing role focused on building strong relationships, answering questions, and supporting clients throughout their journey with Industry FinTech. You’ll be the main point of contact for a group of clients, helping them stay organized, informed, and supported every step of the way. This is an ideal role for someone who is tech-savvy, personable, and great at follow-up — similar to a traditional account manager, with a light operational twist.
 
:sparkles: What You’ll Do
  • Manage a portfolio of client accounts and act as their primary strategic partner.
  • Monitor campaign performance daily and identify optimization opportunities.
  • Proactively address performance issues and collaborate with internal teams to implement solutions.
  • Lead regular client check-ins and present performance insights and recommendations.
  • Maintain accurate records of client interactions and updates in internal systems.
  • Identify upsell and growth opportunities aligned with client goals.
  • Monitor account health and implement retention strategies for at-risk clients.
:sparkles: What We’re Looking For
  • Fluent English — both written and spoken, with clear and professional communication
  • Friendly, proactive, and highly organized
  • Tech-savvy and comfortable learning client-facing platforms
  • Experience with CRMs or project/task management tools is a plus
  • Previous experience in client success, account management, or customer support
  • Detail-oriented with strong follow-up and communication habits
  • Confident working directly with clients and managing multiple accounts at once
  • Comfortable working remotely with U.S.-based teams
:sparkles:What You’ll Get
  • Competitive local salary
  • Full Ecuadorian benefits (IESS, 13th & 14th salaries, paid holidays)
  • 15 days of paid time off, plus 1 extra day each year
  • Company laptop + tools (after 3 months)
  • Hybrid work setup (2-3 in-office days per week)
  • Referral Bonus Program
  • Career growth in a fast-scaling global fintech
:sparkles: Sound like a fit?
We’d love to hear from you. Send your resume in English to mariajose@industryft.com with the subject:
 “Client Success Manager – [Your Name]” or apply here.
 
 
Share this opening with friends